How to correctly provide personal data
Please carefully fill out the details of all passengers in the order. The person inputting the passenger data in the order bears full responsibility. Please keep in mind that if you commit a mistake when inputting the numbers of documents and other personal data, the passenger will not be able to receive the boarding pass or board the train.
The symbol "No." is not indicated when filling out the form.
You can input the data of the passport or birth certificate of citizens of foreign states after indicating the document type "Foreign document".
The personal data of the passenger must match the data provided in the identity proving document. If the personal data is provided in the document in two languages (Cyrillic and Latin characters), the information in the order must be filled in with Cyrillic letters, when traveling inside Russia, within CIS countries, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia, and the Republic of Abkhazia. The information in the order is filled in with the Latin characters when traveling to non-CIS countries.
If you identified a mistake in the personal data, you must correct the mistake before the order is disbursed. If you did not manage to correct the mistake, you will have to return the ticket according to the return procedure. The service fee will not be refunded according to the terms and conditions of the Offer Agreement.